If you have health insurance, we will call your insurance company to verify eligibility and benefit coverage, including whether prior authorization and/or pre-certification is required for hospitalization or surgery. Most commercial insurance companies require the patient to notify them of a hospital admission. Our Patient and Visitor Services office is here to assist you in this process. If you have questions or concerns, please call us at 541-296-7504.

If You Are Covered by Medicare or Medicaid

If you receive Medicare or Medicaid benefits, MCMC will bill your insurance for you. Deductibles and co-payments are your responsibility unless they are covered by a supplemental insurance plan.

If You Do Not Have Health Insurance

If you do not have health insurance, please contact an MCMC Patient Accounts representative at 541-296-7504 to discuss your payment options. Financial assistance may be available under certain circumstances.

Your Hospital Bill

Your bill reflects all of the services you receive during your stay at MCMC. Charges fall into two categories:

  1. A basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television, and
  2. Charges for special services, which may include physician-ordered services such as X-rays, laboratory tests or surgical procedures.

If certain tests or treatments are performed during your stay, you may receive bills from physicians you did not see in person. These fees are for professional services involved in the diagnosis and interpretation of your test results. Such specialists include radiologists, pathologists, anesthesiologists and other physicians who perform these services and are required to submit a bill separate from the hospital’s bill. If you have any questions regarding this, please call the number on the statement you received from that provider.

How To Read Your Bill

Payment Arrangements

Mid-Columbia Medical Center will work with patients who need assistance paying their medical bill. Please call 541.296.7500 to speak with a payment representative.

If you are not able to pay your balance due, please contact us to arrange a payment plan.

Financial Assistance Policy & Application

Financial Assistance Policy English & Spanish

Financial Assistance Application English & Spanish

Financial Assistance Plain Language Summary EnglishSpanish

Patient Accounts Specialists: 541.296.7504

Monday-Friday, 7 a.m.-5 p.m.

(voice mail available after hours)

  • Medicare inquiries: 541.296.7502
  • Medicaid inquiries: 541.296.7508
  • General insurance inquiries:541.296.7501
  • Workers compensation: 541.506.7723

Patient Accounts is located in the Water’s Edge 2nd floor located at 551 Lone Pine Blvd, The Dalles, OR 97058

Mailing address:

Mid-Columbia Medical Center
Attn: Patient Accounts
PO Box 1580, The Dalles, OR 97058

Patient Financial Advocate: 541.296.7221

Located in the Main Lobby of our Hospital to assist low-income Oregon residents with Medicaid eligibility applications. Hours: 8 a.m.-4:30 p.m.

Online Pay My Bill Refund Policy

In the event you are owed a refund due to an over-payment, once verified by MCMC, that refund will be tendered by crediting the original credit card or by mailing a check. All requests are handled in a timely manner. For any questions concerning a refund due or about our policy, please call 541-296-7504.